Terms of Service
The Doula Experience
Effective Date: May 12, 2026
Welcome to The Doula Experience (“TDE,” “we,” “our,” or “us”).
These Terms of Service (“Terms”) govern your use of our website, consultations, communications, programs, digital content, workshops, and services.
By accessing this website or engaging with The Doula Experience, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with these Terms, please discontinue use of the website and services.
1. Nature of Services
The Doula Experience provides non-medical emotional, educational, planning, ceremonial, and supportive services related to:
- end-of-life guidance,
- affairs readiness,
- grief and transition support,
- memorial and ceremony support,
- workplace death doula programs,
- legacy planning,
- consultations,
- educational workshops,
- and related supportive services.
Services may be provided virtually, by phone, in-person, or through digital communications.
2. No Medical, Legal, or Financial Advice
The Doula Experience does not provide:
- medical care,
- nursing care,
- clinical therapy,
- legal services,
- tax advice,
- financial advice,
- investment advice,
- or emergency services.
Nothing on this website or within consultations should be interpreted as professional legal, medical, mental health, or financial advice.
Clients are encouraged to consult licensed professionals when appropriate.
3. Emergency Situations
The Doula Experience is not an emergency or crisis service.
If you are experiencing:
- a medical emergency,
- psychiatric emergency,
- suicidal thoughts,
- or immediate danger,
please contact:
- 911,
- emergency services,
- hospice providers,
- or a licensed healthcare professional immediately.
4. Client Responsibility
Clients remain responsible for:
- medical decisions,
- legal decisions,
- financial decisions,
- funeral arrangements,
- and all final decisions regarding care and planning.
The Doula Experience provides guidance, education, emotional support, and coordination assistance, but does not assume decision-making authority unless legally authorized through separate written documentation.
5. Guidance vs. Hands-On Support
The Doula Experience may provide:
- educational guidance,
- emotional support,
- planning assistance,
- organizational support,
- facilitation,
- presence,
- advocacy support,
- and practical coordination assistance.
However, TDE does not replace:
- licensed funeral directors,
- hospice providers,
- healthcare professionals,
- attorneys,
- financial professionals,
- or family responsibility.
Support services are collaborative and family-centered in nature.
6. Home Funerals & Green Burial Education
The Doula Experience may provide educational support related to:
- home vigils,
- home funerals,
- family-directed after-death care,
- green burial options,
- and ceremonial practices.
Laws and regulations vary by state and jurisdiction.
Clients remain responsible for:
- compliance with local laws,
- required permits,
- filing requirements,
- transportation arrangements,
- and coordination with licensed providers when legally required.
Educational support provided by TDE should not be interpreted as legal advice.
7. Scheduling & Consultations
Consultations and appointments must be scheduled in advance unless otherwise agreed.
Clients are responsible for:
- arriving on time,
- providing accurate contact information,
- and communicating scheduling changes as soon as possible.
Missed appointments or late cancellations may be subject to fees.
8. Payments & Fees
Fees for services vary based on:
- level of support,
- duration,
- complexity,
- travel,
- preparation,
- coordination,
- and service structure.
Payment terms will be discussed prior to service delivery.
Certain services may require:
- deposits,
- retainers,
- signed agreements,
- or advance payment.
All payments made are non-transferable unless otherwise stated in writing.
9. Refund Policy
Due to the nature of time-based, emotional support, planning, and consultation services:
- completed consultations are generally non-refundable,
- digital products and downloadable resources are non-refundable,
- and partially completed services may be subject to prorated review at TDE’s discretion.
Refunds, if approved, are handled on a case-by-case basis.
10. Intellectual Property
All content provided by The Doula Experience, including:
- website content,
- branding,
- workshops,
- guides,
- written materials,
- graphics,
- forms,
- downloads,
- frameworks,
- and educational materials,
remain the intellectual property of The Doula Experience unless otherwise stated.
Materials may not be copied, reproduced, distributed, or resold without written permission.
11. Website Use
Users agree not to:
- misuse the website,
- interfere with website functionality,
- upload malicious material,
- attempt unauthorized access,
- or use content unlawfully.
We reserve the right to restrict access or terminate use if misuse occurs.
12. Third-Party Resources & Referrals
The Doula Experience may provide referrals or community resource recommendations.
These referrals are offered for informational convenience only and do not constitute endorsement or guarantee of services.
Clients remain responsible for independently evaluating third-party providers.
13. Confidentiality & Communications
We make reasonable efforts to maintain confidentiality and safeguard personal information.
However:
- email,
- text messaging,
- online forms,
- and electronic communications
cannot be guaranteed as fully secure.
Clients acknowledge the inherent risks associated with electronic communication.
Please review our Privacy Policy for additional information.
14. Limitation of Liability
To the fullest extent permitted by law, The Doula Experience shall not be liable for:
- indirect damages,
- emotional distress outcomes,
- decisions made by clients or family members,
- third-party provider actions,
- delays beyond reasonable control,
- or losses resulting from reliance on educational information provided.
All services are provided “as is” and “as available.”
15. Indemnification
By using this website or engaging services, you agree to hold harmless and indemnify The Doula Experience from claims, liabilities, damages, or expenses arising from:
- misuse of services,
- client decisions,
- third-party actions,
- or violation of these Terms.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas.
Any disputes arising under these Terms shall be handled within the appropriate jurisdiction of Texas.
17. Modifications to Terms
The Doula Experience reserves the right to modify these Terms at any time.
Updated versions will be posted with a revised effective date.
Continued use of the website or services constitutes acceptance of revised Terms.
18. Contact Information
The Doula Experience
Care. Clarity. Continuity.
Houston, Texas
Hello@TheDoulaExp.com
www.TheDoulaExp.com
Professional Disclaimer
The Doula Experience provides non-medical emotional, educational, planning, ceremonial, and supportive services only. We do not provide medical, legal, financial, tax, or mental health services. Any information shared through consultations, workshops, website content, or educational materials is intended for informational and supportive purposes only.