Privacy Policy
The Doula Experience
Effective Date: May 2026
At The Doula Experience (“TDE,” “we,” “our,” or “us”), we understand that the conversations and information shared with us are often deeply personal and sensitive. Protecting your privacy is important to us.
This Privacy Policy explains how we collect, use, store, and protect information shared through our website, forms, consultations, scheduling systems, communications, and services.
By using our website or engaging with our services, you agree to the practices described below.
1. Information We May Collect
We may collect personal information that you voluntarily provide, including:
Contact Information
- Name
- Email address
- Phone number
- Mailing address
Consultation & Service Information
- Information shared during consultations or intake conversations
- Planning preferences and goals
- End-of-life wishes
- Family or emergency contact information
- Scheduling information
Website & Technical Information
- IP address
- Browser type
- Device information
- Pages visited on our website
- Referral sources
- Cookies and analytics data
Payment & Transaction Information
If applicable, payments may be processed through secure third-party payment providers. We do not store full payment card information directly on our servers.
2. How We Use Information
Information may be used to:
- Respond to inquiries
- Schedule consultations and appointments
- Provide services and support
- Deliver requested resources or communications
- Improve website functionality and user experience
- Maintain records related to services provided
- Communicate updates, reminders, or follow-up information
- Support operational, legal, and administrative needs
3. Confidentiality & Sensitive Conversations
The Doula Experience recognizes the deeply personal nature of end-of-life, grief, family, and planning conversations.
We make reasonable efforts to maintain confidentiality and protect sensitive information shared during consultations and services.
However:
- Electronic communications may not always be fully secure
- Email and website submissions should not be considered fully confidential
- Clients should avoid transmitting highly sensitive legal, medical, or financial information through unsecured channels
4. Non-Medical & Non-Legal Services
The Doula Experience provides non-medical emotional, educational, planning, ceremonial, and supportive services.
We do not provide:
- medical advice,
- legal advice,
- financial advice,
- mental health therapy,
- or clinical healthcare services.
Information shared through this website or during consultations should not be interpreted as professional legal, medical, tax, or financial guidance.
5. Third-Party Services
We may utilize trusted third-party platforms and providers, including:
- scheduling platforms,
- payment processors,
- email marketing systems,
- analytics providers,
- video conferencing platforms,
- and website hosting services.
These providers may collect and process information according to their own privacy policies.
Examples may include:
- Calendly
- Stripe
- PayPal
- Google Analytics
- Klaviyo
- Zoom
- WordPress plugins and hosting providers
6. Cookies & Analytics
Our website may use cookies and analytics tools to:
- understand website traffic,
- improve performance,
- personalize user experience,
- and evaluate engagement with content and resources.
Users may disable cookies through their browser settings if preferred.
7. Information Sharing
We do not sell personal information.
We may share limited information only when reasonably necessary to:
- coordinate requested services,
- comply with legal obligations,
- protect rights and safety,
- or facilitate referrals requested by the client.
Examples may include:
- hospice providers,
- funeral homes,
- clergy,
- notaries,
- attorneys,
- or partner professionals involved in requested support.
Information is shared only as reasonably necessary and appropriate to the service requested.
8. Data Security
We implement reasonable administrative and technical safeguards intended to protect personal information.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Users acknowledge that information submitted online carries inherent risks.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
- request access to your information,
- request corrections,
- request deletion of certain information,
- withdraw consent for communications,
- or opt out of marketing communications.
You may contact us regarding privacy-related requests using the contact information below.
10. Children’s Privacy
Our services and website are not directed toward children under the age of 13.
We do not knowingly collect personal information from children without appropriate parental or guardian involvement.
11. Website Links
Our website may contain links to external websites or community resources.
We are not responsible for the privacy practices or content of third-party websites.
Users should review the policies of external sites independently.
12. Changes to This Policy
This Privacy Policy may be updated periodically.
Updated versions will be posted on this page with a revised effective date.
Continued use of the website or services after updates constitutes acceptance of the revised policy.
13. Contact Information
The Doula Experience
Care. Clarity. Continuity.
📍 Houston, Texas
📧 Hello@TheDoulaExp.com
🌐 www.TheDoulaExp.com
Professional Disclaimer
The Doula Experience provides non-medical emotional, educational, planning, ceremonial, and supportive services. We do not provide legal, medical, financial, or mental health services. Any information provided through this website, consultations, workshops, or services is intended for educational and supportive purposes only.